Recall Affecting Certain Heartland Units Issued By NHTSA
If you own a 2019-2021 Cyclone or 2020-2021 Bighorn Traveler RV, contact Heartland customer service at 1-877-262-8032 to see if your unit is part of the recent recall issued by the National Highway Traffic Safety Administration.
Reason for recalls
According to the report, the front landing legs may buckle due to insufficient support while the unit is stationary. It is noted that the root cause of the defect is from inadequate bracing for the front landing legs.
The sudden drop from a landing leg malfunction can cause damage to the RV, injury to persons, or death. Many fifth wheel RV units have their beds in the front area of the RV. A sudden malfunction of the front landing legs would be an effective but very dangerous alarm clock.
So far, Heartland Recreational Vehicles, LLC (Heartland) is sending techs to fix and gather notes on 4 units that have suffered issues from the defect. The report details the damage caused in one of the affected units,
“The front jack on the ODS bent, the LP & generator box are damaged, and the jack bracket & main rail are bent.”
What should you do?
If you have an affected unit, be sure to treat the front landing jacks as defective/unsafe. Don’t allow humans or equipment under, around, or in the unit while the defective landing legs are holding it up. According to the recall notice, Heartland has yet to provide a recall schedule. However, they will be notifying owners and dealers about the issue, and dealers will be able to install a jack bracket to reinforce the landing legs, free of charge.
To ensure the safety of your unit and the speed of getting it repaired, you can take action by calling Heartland customer service at 1-877-262-8032. You can also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov for more information.
Keep good maintenance records
With this or any repair for your RV, you’ll want to keep good maintenance records. If you ever wanted to sell or trade in an RV that had a recall, you would want to be able to point back to exactly when and where you had the service completed.
Maintain My RV is now included in the RV LIFE Pro Suite of tools. Along with RV Trip Wizard and the RV LIFE app, these three tools are designed to equip the RVer will tools that will help simplify your RVing experience.